Our Policy
Returns & Exchanges
We want every furniture and mattress purchase to feel right for your home. If something is not as expected or arrives damaged, our team will guide you through returns, exchanges, or support options.
Contact UsWhat You Can Expect
Support Through Every Step
Clear Return Process
Straightforward guidance on eligibility, timing, and the steps to start a return or exchange.
Damage Support
If your item arrives damaged, contact us promptly with order details and photos so we can help quickly.
Fast Assistance
Reach our team by phone, WhatsApp, or the contact form — we respond during business hours.
Customer Care
We stay available to resolve issues fairly and keep your experience with US Furniture Store positive.
Return Process
How Returns Work
1. Contact our team — reach us by phone, WhatsApp, or the contact form with your order details.
2. Share order details and photos if needed — for damage or delivery issues, photos help us resolve your case faster.
3. Receive return guidance — we confirm eligibility and explain next steps for pickup, exchange, or resolution.
4. Refund or exchange processing — once your return is approved and completed, refunds or exchanges are processed according to the agreed outcome.
Contact UsReturns Questions
Quick answers about return windows, damaged items, exchanges, and refunds.
We Are Here
Need Help With a Return?
Contact our team for return guidance, damage support, or exchange options — we will walk you through the next steps.